Fulfillment & Delivery
Shipping & Delivery Policy
Effective Date: October 2026
1. Processing Times
Orders for apparel and physical merchandise are typically processed and prepared for shipment within 2–4 business days, excluding weekends and national holidays.
2. Domestic Shipping & Rates
Standard shipping across the contiguous United States generally arrives within 3–7 business days after dispatch. Shipping rates are calculated accurately at checkout according to item weight and delivery destination.
3. Tracking Your Order
Upon shipment, you will receive an automated email confirmation containing carrier tracking details.
4. Shipping Questions & Support
If your package is delayed, lost in transit, or arrives damaged, please reach out to support@thisisonefamily.com and we will ensure the matter is resolved promptly.